Refund & Returns Policy
At Condombox.pk, customer privacy, product safety and delivery accuracy are very important. Because we sell hygiene-sensitive products such as condoms, delay spray for men, timing creams, gels, lubes, timing rings and personal care products, our return and refund policy is designed to protect both customers and product quality.
Hygiene-Sensitive Product Policy
Products sold on Condombox.pk are personal care and hygiene-sensitive items. For safety reasons, opened, used, tampered, damaged-after-delivery or unsealed products generally cannot be returned.
This applies to condoms, timing condoms, delay spray, timing cream, gels, lubricants, timing rings, penis sleeves and female personal care products.
Report Issues Within 24 Hours
If your parcel has a wrong item, missing item, damaged product, leaked product or expired product, you must contact Condombox.pk support within 24 hours after receiving the parcel.
Claims reported after 24 hours may not be accepted, especially for hygiene-sensitive products.
When Return, Replacement or Refund May Be Accepted
A return, replacement or refund request may be reviewed in the following cases:
- Wrong product received: You received a product different from your confirmed order.
- Damaged product on arrival: Product arrived broken, leaked, unusable or visibly damaged.
- Missing item: One or more items from your order are missing from the parcel.
- Expired product: You received a product that is already expired.
- Incorrect quantity: Your delivered quantity does not match your confirmed order.
Required Information for Claim Review
To review your claim quickly, please send the following details on WhatsApp:
- Order number.
- Name or phone number used at checkout.
- Clear product photos.
- Parcel and packaging photos.
- Short explanation of the issue.
- Photos of batch number or expiry date if the issue is related to expiry.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Opened products.
- Used products.
- Products without original packaging.
- Products damaged after delivery.
- Products ordered by mistake.
- Products refused after confirmed dispatch without valid reason.
- Products where the customer changes their mind after delivery.
Refund Process
If your refund request is approved, Condombox.pk may process the refund through an available method based on your payment type and situation.
For cash on delivery orders, refunds or adjustments may be handled through replacement, store credit, bank transfer, Easypaisa/JazzCash transfer or another suitable method after verification.
Replacement Process
If a replacement is approved, we may send the correct or replacement product after verifying the issue. Replacement delivery time may vary depending on your city, courier availability and stock status.
Order Cancellation
You may request order cancellation before your order is shipped. Once the parcel has been dispatched, cancellation may not be possible.
If a confirmed COD parcel is refused at delivery without a valid reason, future cash on delivery access may be limited or courier advance may be required.
Related Policies
Please also read these important customer policies:
Ready to Shop Privately?
Explore Condombox.pk product categories and buy condoms, delay spray for men, timing creams, gels, lubes, timing rings and female care products online in Pakistan with discreet packaging and order support.
Contact Condombox.pk on WhatsApp within 24 hours after receiving your parcel with your order number and clear photos.